The shipping prices are as follows (US ONLY, INTERNATIONAL CUSTOMERS PLEASE EMAIL):
- $9.00 - Standard shipping (7 to 10 Business days)
- $19.95 - Priority Mail (3-5 business days)
- $34.99 - Overnight (order must be made by 3 pm EST business day) (please call us after placing your order)
Due to federal laws and health regulations, we cannot accept the return of used hair. We highly encourage that you thoroughly inspect and examine the hair without opening the bundles to make sure you are satisfied with the product. You may not comb, brush, wash, dye, curl, braid, spray, wear, or treat the hair in any way for us to consider a return.
We do exchanges only. No returns. The hair must not be untied from the bundle. We offer one exchange per original order. Shipping, $75 Restocking Fee and Handling costs will be at the customer's expense.
Returns for refund and Exchanges must have a return slip created within 3 days of the original order. Exchanges will not be permitted after 3 days. Please allow 10 business days for your return to be processed. And we charge a $75 restocking fee.
We will only consider returns on hair extension products if the bundle is unused and remains untied. Returned packages must be accompanied by a copy of the original invoice.
Merchandise must be received before a return can be granted.
Shipping, handling and insurance costs will be at the customer's expense.
IMPORTANT FEDERAL LAW
Due to important federal laws and health regulations, we adhere to a strict policy with regards to exchanging or return of merchandise. All items sent to us for exchange or return will be inspected thoroughly. IF THE ITEM IS REMOVED FROM THE BUNDLE AND USED IN ANY VISIBLE MANNER, WE WILL NOT ACCEPT ANY REFUNDS OR EXCHANGES for the merchandise. This includes combing, brushing, washing, dying, curling, braiding, spraying, wearing, etc. If such an item is returned to us, the item will be held for 10 days pending the product inspection and payment of shipping charges to have it returned to you.